Refund policy

Return & Refund Policy

At Bralvud, we take pride in offering quality lawn mowers designed for reliable performance, efficient lawn care, and everyday outdoor maintenance. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple, fair, and transparent return process.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to initiate a return.

To qualify for a standard return, please ship your item using the prepaid return shipping label within 30 calendar days of delivery.

Return requests made or items shipped after this period may not be eligible for a refund or exchange, except where required by applicable law.

2. Eligibility for Returns

To qualify for a standard return, your lawn mower must meet the following conditions:

  • Item must be unused and in its original condition

  • Item must be returned in its original packaging

  • All original accessories, components, manuals, and inserts must be included

  • Proof of purchase or order confirmation is required

  • The lawn mower must not have been operated, modified, or damaged after delivery

Items that do not meet these conditions may not qualify for a standard return. These conditions do not limit any rights customers may have under applicable consumer protection laws.

3. Return Shipping Costs

Return shipping is completely free for all eligible returns within the United States.

A prepaid return shipping label is included inside your order package. Customers do not need to pay any return shipping charges when using the provided label.

This free return shipping policy applies to:

  • Defective lawn mowers

  • Damaged products

  • Incorrect items received

  • Change-of-mind returns

  • Products that do not meet customer expectations

Missing or damaged return label?

If your prepaid return label is missing, damaged, or unusable, please contact us at support@bralvud.shop within the return window.

We will provide a replacement prepaid return shipping label at no additional cost.

4. Restocking Fees

Bralvud does not charge any restocking fees.

Restocking Fee: $0

There are no restocking fees for eligible returns, including change-of-mind returns.

5. How to Start a Return

Returning an eligible lawn mower is simple. Follow these steps:

Step 1 — Locate Your Return Label

Find the prepaid return shipping label included inside your order package.

Step 2 — Prepare and Pack Your Lawn Mower

Securely pack the lawn mower in its original packaging, including all accessories, components, manuals, and inserts.

Ensure the equipment is switched off and properly secured for transportation. Any fuel, batteries, or other regulated components must be prepared according to the shipping carrier's safety requirements.

Step 3 — Attach the Label and Ship

Attach the prepaid return shipping label to the outside of your return package.

Follow the carrier instructions on the label and hand over the package within 30 calendar days of receiving your order.

Step 4 — Notify Our Support Team (Recommended)

We recommend emailing support@bralvud.shop with the following details:

  • Order number

  • Reason for return

  • Photos, if the lawn mower is damaged, defective, or incorrect

Contacting our support team helps us track your return and process your refund efficiently.

However, contacting us before shipping is not mandatory when using the prepaid return label included in your package, provided the equipment can be shipped safely under the carrier's requirements.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect lawn mower, we recommend contacting us within 7 days of delivery so we can assist you promptly.

This 7-day notification period is a recommendation only. It does not shorten our standard 30-day return window or limit any applicable consumer rights.

6. Return Shipping Address

Please send your return to the address printed on the prepaid return shipping label included with your order.

Do not send returns directly to our business address unless our customer support team specifically instructs you to do so.

If you have questions about the correct return destination, contact us at support@bralvud.shop before shipping.

Return shipping is free when you use our provided prepaid return label.

7. Refunds

Once your returned lawn mower has been received and inspected, our team will review it to determine refund eligibility.

  • You will be notified when your return has been reviewed

  • Approved refunds will be issued to the original payment method used for the purchase

  • Refunds will be processed through the applicable payment provider

  • No restocking fees will be deducted from approved refunds

Refund Processing Time

Approved refunds will be processed within 7 business days (Monday to Friday) after the returned item has been received, inspected, and approved by our team.

Once the refund has been issued, the time required for the funds to appear in your account may vary depending on your bank or payment provider.

8. Exchanges

If you would like to receive a different lawn mower model, size, or specification, we recommend the following process:

  • Return your original lawn mower using the provided prepaid return shipping label

  • Ensure the return meets our eligibility conditions

  • Place a new order for your preferred lawn mower

This approach helps ensure that your preferred product can be ordered without waiting for an exchange to be processed.

9. Non-Returnable Items

The following items are not eligible for standard change-of-mind returns:

  • Personalized or custom-modified products

  • Final sale items clearly identified as non-returnable before purchase

  • Lawn mowers that have been used, operated, or modified after delivery, except where applicable consumer protection laws require otherwise

These exclusions do not affect any rights customers may have regarding defective, damaged, misdescribed, or incorrect products under applicable law.

10. Need Help?

If you have questions about returns, refunds, exchanges, shipping labels, or your lawn mower order, please contact our customer support team.

Email: support@bralvud.shop

Our team is available during regular business hours to assist you.

Business Information

Business Name: Bralvud

Business Days: Monday to Friday

Business Hours: 9:00 AM to 5:00 PM Alaska Time (AKST/AKDT)

Order Cut-Off Time: 5:00 PM Alaska Time (AKST/AKDT)

Business Phone: +1 (907) 276-2338

Email: support@bralvud.shop

Business Address: 650 W 4th Ave, Anchorage, AK 99501, USA

Website: https://bralvud.shop/